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Do you have a question? Check out all the answers below!

Mission & Stone Paper

MOYU is Chinese for β€œmagical place”. By this we mean our planet Earth and your MOYU notebook. The notebook too is a magical place in which you can write down all your thoughts, plans and dreams.

We, team MOYU, are a scale-up company committed to combating single use paper and paper waste We also want to protect and restore forests, biodiversity and ecosystems.

We do this by selling stationery made of erasable and rewritable stone paper. This paper is free from trees, water and nasty chemicals. Better for you and for nature! You can read more about stone paper Here.

For every MOYU notebook sold, we plant a tree in collaboration with Trees For Kenya! 🌳

If we could, we would save all the forests of the world. The more ambitious the better.

Our mission is to combat single use paper and paper waste. In addition, we protect and plant as many trees as possible, so that the local and global ecosystems can be kept protected and thrive like they should.

More information can be found on our Mission page.

MOYU was founded by Roel SchatorjΓ©. He wanted to do something about the massive paper waste he witnessed every day when he still worked in the financial sector.

When Roel spent a year living in Kenya, he was inspired by all the stories and saw with his own eyes how degraded the area was. He was eager to contribute and decided to collaborate with Trees For Kenya.

Long story short, once he was back in The Netherlands, he set up MOYU and the rest is history. You can read the whole story on the Our Story page.

100% YES!

We do not touch any trees during production.
We do not use any water during production.
We do not use any chemicals in production.

And: for every new MOYU notebook we plant a tree in Kenya.

We are ambitious, mission-driven and we are growing fast. Sometimes even a bit too fast.

Our priority is therefore to guarantee the quality of our current collection & service.
Recently, we finally launched our A4 collection and we are currently working hard on setting up a modular collection.

Apart from production-oriented steps, we also increasingly collaborate with companies, organizations and schools. After all, together we can make a bigger impact!

Do you want to take a step with us? View our options for companies!

A good question. Which we like to answer honestly. πŸ˜‰

We always look at what can be improved and especially HOW. We have created an overview of our main challenges at the moment. You can find it in our blog: The 6 Biggest Challenges Of MOYU.

Do you have any ideas or suggestions that could help improve our products, our service, our website or anything else within our company?

We would like to hear it!

Please send an email to: hello@moyu.rocksπŸ“§.

Stone paper is a sustainable alternativeto normal "pulp" paper.

It is composed of 80% crushed stone (calcium carbonate) and 20% HDPE plastic. This plastic serves as a binding agent and is easily biodegradable. The stone paper feels firmer and slightly smoother than normal paper, which creates a super smooth writing experience. It is also tear and water resistant. With a damp cloth you can wipe clean every page in an instant. Because the paper is sturdy, you can rewrite every page up to 500 times.

You can read more information about stone paper on our Stone paper page.

Producing, transporting and recycling pulp paper is a very intensive process.. It takes a lot of water, CO2, energy and trees. In addition, paper can only be recycled for a maximum of 7 times. Besides, fresh wood pulp is always needed to recycle paper.

In addition, huge numbers of trees are being felled for the paper industry, leading to degraded and infertile soils, devastated habitats for humans and animals, warming up of the area, desertification, climate change and a decline in biodiversity.

Stone paper is currently the most sustainable solution for regular pulp paper. No trees, water or chemicals are used and because the paper is rewritable, it will last for years.

Compare the production of a ton of stone paper with the production of a ton of regular pulp paper:

β€’ 18 trees saved β†’ oxygen for 40 people for a whole year
β€’ 949 kg less CO2 emissions β†’ 4,250 km by car, e.g. from Amsterdam to Jerusalem
β€’ 2,770 liters of water saved β†’ more than 4 years of drinking water for 1 person
β€’ 17.1 Gigajoules less energy consumed β†’ 1.5 years of energy for an entire household
β€’ 0 harmful chemicals needed β†’ normally used to kill microbes and whiten paper

Due to the properties of the stone paper in combination with our special pen, each page is erasable up to 500 times.* It is therefore not only a more sustainable, but also cheaper alternative, because you only need one notebook instead of several.

* Ink from regular pens is not erasable.

Good thing you're asking! You can find our production chain on the MOYU Chain page.

Use

Very simple. Write, erase, scan and repeat!

Step 1: Write
Write or draw on the stone paper with our MOYU pen. After 8-12 seconds, the ink has dried, so you no longer have to worry that it will smudge.

Step 2: Erase
If you want to erase the text, it is best to do this with a damp cloth. This cloth is automatically included with your order. Let the page dry for the best effect (or dry it yourself with a dry cloth).

Step 3: Scan
If you don't want to lose your notes, we recommend scanning them. This is possible with various free apps. Check out our top 4 Best Free Scan Apps here!

Step 4: Repeat
Repeat till you drop!. πŸ˜„

Would you rather see photos? Check out our How Does MOYU Work? page.

It is indeed very, very special. 😏

Only with our MOYU and Frixion pen we guarantee complete erasability.On average the pen lasts around 3 months. This of course depends on the intensity of use. All pens are filled with the original Frixion ink.

The pens are refillable with new ink refills, so you don't have to buy a new one!

We offer the colors: black, blue, red & green. View our range of ink refills here.

The ink has a drying time of 8-12 seconds. After 8-12 seconds you can move your finger over the text without smudging. At any time after these 8-12 seconds (even after 3, 6 or 12 months) you can remove everything with a damp cloth without leaving stains or other traces. 😊

For the really bright minds among us: of course you can store the notes somewhere in your head.

But we prefer to use one of these 4 scan apps:

1. Adobe Scan;
2. Microsoft Office Lens;
3. Genius Scan;
4. Scanbot.

In this blog we will discuss this in more detail and explain our advice. 😊

With a damp cloth!

Not soaking wet. Although that’s possible too. We prefer to dip our cloth in some water and then wipe the page clean again.

Please wait a moment to rewrite the page until the page is dry. And .. you're good to go!

Need a new cloth? Purchase a new Cleaning Cloth here.

Beauty is not infinite. Unfortunately, this also applies to our cleaning cloths. Fortunately, we can solve it!

We recommend washing the cloths at 30 degrees and we advise against using a dryer for a flawless & erasable experience!

Preferably never. In principle, the pages can be used indefinitely, but it may of course be the case that you are finished with the notebook and wish to throw it away.

We ask you to send the notebook or item to us, so that we can reuse the stone paper.

Stone paper is 100% recyclable, but the only stone paper factory out there is currently located in Taiwan. Various parties are working on a solution for recycling stone paper in Western Europe. Until then, we will keep the notebooks here, so that they can eventually be reused.

This differs per MOYU booklet. You will find the exact content in the Product Description under each product in the shop. View our A4, A5 and A6 booklets and layout here.

Payment and shipping

πŸŽ‰ FREE SHIPPING for all orders over € 20 in The Netherlands.

For orders under € 20,- we charge:

πŸ‘‰ € 3.80 shipping costs within The Netherlands.
πŸ‘‰ € 6.95 shipping costs within the EU.
πŸ‘‰ € 9.95 shipping costs in the rest of the world.

Easy!

Step 1. Go to the webshop.

Step 2. Add your favorite item to your shopping cart.

Step 3. Click on "Proceed to payment" (Update your shopping cart if the amount is incorrect).

Step 4. Check your order & fill in your details.

Step 5. Complete by paying.

That's all! You can expect your order to arrive home within 1-2 (working) days.

You can pay in the following ways:

IDeal
PayPal
Google Pay
Apple Pay
VISA
MasterCard
AMEX
Maestro
Klarna

You can also enter a discount code at your checkout (if you have one).

The Netherlands::

πŸ‘‰Ordered before 16:00: we ship your order the same day! You will receive your order the next working day

Outside The Netherlands::

πŸ‘‰Together with our suppliers, we do everything in our power to have your order delivered in time. It depends on where you are in the world... but we will always do our very best.

Questions about your order? We are happy to help you. Please email: hello@moyu.rocksπŸ“§.

You will receive an email from us with the confirmation and a codeto track your order

As soon as you order an item in the webshop, we make sure that it is prepared for shipment.

If you order before 16:00, we will ship the order the same day!

Did you make a typo when entering your address details or have you not received an email?

πŸ‘‰ Please check your spam box first
πŸ‘‰ Are you unsure about the status of your order? Please email to: hello@moyu.rocksπŸ“§.

Yes!

When you dampen the cloth, you will be able to easily erase all your notes. 100% spotless, every time..

Do you want extra cloths? You can find them hier!

Cancellations and Returns

Did something go wrong with your order? Did you order the wrong pen color? Or don’t you want just one but a thousand MOYU notebooks? 😁

No problem! Let us know as soon as possible and cancel your order by emailing: hello@moyu.rocksπŸ“§.

Preferably not of course. But of course you can!

We believe that we only make a positive impact if you actually use the product. Materials are not used in any useful way if they are somewhere in your drawer. So, are you not completely satisfied? Then you can return the product free of charge.

All promises at a glance:

πŸ‘‰ You can register your return within 30 days of receiving your product.
πŸ‘‰ Returns must be done in original condition and packaging (if reasonably possible). So feel free to view the product as you would in the store.
πŸ‘‰ It is no longer possible to return for free after 30 days.

Have you used the product just a bit too much? We won’t let you down. You will receive part of the original purchase amount back. We base the amount on the condition in which you return the product.

We are always happy to hear the reason for the return, so that we can improve our products or services. However, there is no obligation to give any reason, so feel free to do whatever feels right for you.

Step 1: Collect for us ...

πŸ‘‰ Your order ID
πŸ‘‰ Your first and last name
πŸ‘‰ The choice: New MOYU article or a refund of the purchase amount

Step 2: Send this information to hello@moyu.rocks

Step 3: You will receive your return label from us within 24 hours.

Step 4: Pack your product (preferably in the original packaging), stick the label on the package & take it to the nearest PostNL point.

Step 5: When we receive the returned product, you will receive your purchase amount back or we will send the new product to you. 😊

Nothing!

We are only happy when YOU are. Returns are therefore free of charge.*

* Provided you do this up to 30 days after purchase. After that, free returns are no longer possible.

As soon as we have received your return package, we try to deposit the amount within 24 hours!

Haven't received anything within 3 working days? Let us know and send an email to: hello@moyu.rocksπŸ“§.

Business & Retail

Enough options!

We like to work with companies that want to make a positive impact just like us.

Our notebooks are:

πŸ‘‰ Fully customizable;
πŸ‘‰ Perfect as an inspiring communication tool;
πŸ‘‰ Great as a business, end of year or welcome gift..

And you save a lot of paper: our notebooks can be rewritten at least 500 times. You also save a lot of money: MOYU notebooks last for years.

For more information about our business options, please visit our Zakelijke pagina or email paul@moyu.rocksπŸ“§.

Glad to hear that! πŸ™Œ

We aren’t in many stores yet, but we are actively working on that. Via the Retail page you can see in which stores you can find us

Do you think we are a good match? Send an email to retail@moyu.rocksπŸ“§ and hope to shake hands soon!

MOYU notebooks are fully customizable and provide years of writing pleasurefor the lucky recipient. View the options for MOYU as a Sustainable Promotional Gift right away.

Good news! That makes us happy. Thanks to our products, you can continue writing by hand, as you are used to, without wasting any paper. Therefore, MOYU fits perfectly with the mission to become a Paperless Office.

Curious what we can do for you? Check out our Paperless Office page!

Success is guaranteed with aMOYU Christmas Box Give years of writing pleasure as a gift to your employees or relations. The content of our Christmas packages β€˜21 can be found on our Christmas Boxes page.

Collaborations

Fun! We like that.

We are always open to collaborations. Our only real condition is that we both have the same goal in mind: to make a positive impact.

So whether you are an influencer, running a start-up, running a successful business, teaching at a school or doing something else ... We love to work with you! πŸ‘

After all, together we make a bigger and better impact.. Send an email to hello@moyu.rocksπŸ“§ and we will get back to you as soon as possible.

You can find the bright minds behind MOYU on our Team page.

Cool! Awesome!

We are always open to talented, creative & passionate colleagues.

View the Vacancies here or send an open application to people@moyu.rocksπŸ“§.

Other

LUCKY YOU! πŸŽ‰

We are jealous.

To use your discount code ...

πŸ‘‰ First go to the webshop & choose your favorite MOYU product.
πŸ‘‰ Go through the steps of the checkout process.
πŸ‘‰ Enter your discount code on the payment page.
πŸ‘‰ Click on "apply" and voilΓ ! The discount will be deducted.

Happy shopping :-)

We are working hard to offer our products in concept stores & shops. You can see where you can find us via the Retail page

Are you or do you know any retailer who finds our products interesting? Check out our Retail page or email us at hello@moyu.rocksπŸ“§.

We handle your personal information as carefully as possible. You can read all about it in our Privacy Policy.

We don't like to hear that! We do, however, greatly value your honest feedback.

Do you have a complaint? Do you want to return? Not satisfied with the service?

You can send your message to hello@moyu.rocksπŸ“§ or fill out this Feedback form for us.

If you want to send (stone paper) letters for Valentine's Day ... here is our address:

H.J.E. Wenckebachweg 144
1096 AR
Amsterdam

No worries!

We are happy to help you.

πŸ‘‰ Send an email to hello@moyu.rocksπŸ“§ or a Whatsapp message via the chat window and we will get back to you as soon as possible!

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