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TERMS AND CONDITIONS – Moyu Notebooks 

These are our terms and conditions. These, together with the references they contain, apply to every agreement that we, Moyu notebooks (with Chamber of Commerce number: 77031016), close with you. If you have any questions, please do not hesitate to contact us at hello@moyu.rocks or by post: Moyu notebooks H.J.E. Wenckebachweg 144, 1114 AD Amsterdam. We have the right to change these terms and conditions. You agree that the latest version of these terms and conditions will always apply to our agreement.

Article 1 – Products

We sell Moyu notebooks and accessories.

Article 2 – Payments

The (total) price of the products is indicated in our webshop. You can pay in our webshop with iDeal.
The shipping costs are for your account.

Article 3 – Deliveries

We will deliver your product to the address you specified when placing the order. You can no longer change the address if we have already sent the package. PostNL takes care of the distribution. We do our best to deliver the order as soon as possible. If the order is delayed, we will notify you in writing. We guarantee that you will receive the order no later than 30 days after confirmation of the order. If this is not possible, you can request us to (a) immediately refund the amount you paid for the product, or (b) send a replacement product (of equal value).

Article 4 – Return

You can always return the product within 14 days of receiving it. You can do this with the return form or by sending an email to hello@moyu.rocks. After you have received a confirmation from us, you must send the product within 14 days. If we have received the product, we will refund the full purchase amount within 14 days. The costs for the return shipment are for your account. During the period you have to consider whether you want to keep the product, you must handle the product and the packaging with care. You may only unpack and use the product to the extent necessary to determine whether you wish to keep the product.

Article 5 – Liability

We are not liable for damage caused by using a product. This does not apply if that damage is caused by our intent, gross negligence or willful recklessness. Your right to compensation will in any case not exceed the amount of the product ordered and paid for.

Article 6 – Privacy Policy

We protect your personal data in accordance with the General Data Protection Regulation (GDPR). You can consult our Privacy Policy for more information.

Article 7 – Intellectual property rights

All intellectual property rights (such as: copyrights, logos, word marks) on our texts, photos, images and other materials are our property (or are managed by us with the permission of the rightful owner). Your use must not infringe this.

Article 8 – Complaints procedure

If you have a complaint about the implementation of the agreement, we would like to hear from you. Send your complaint as soon as possible (and described as fully as possible) to hello@moyu.rocks. We will deal with your complaint as soon as possible, no later than five days after we have received your complaint. If it takes longer to settle the complaint, you will receive a confirmation of your complaint within five days and we will let you know when we expect a substantive answer. If we are unable to resolve the complaint between ourselves, a dispute will arise that falls under the dispute settlement procedure.

Article 9 – Dispute settlement

Dutch law applies to these general terms and conditions and the agreements that we conclude with you. In the event of a dispute, the court in Amsterdam has jurisdiction.

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